BlazeSMS Privacy Policy

1. SCOPE

This Privacy Policy applies to personal information processed by BlazeSMS on our website, platform, and related online offerings, collectively referred to as "Services."

Note: This Privacy Policy does not apply to the personal information that our Customers collect and process using our Services ("Customer Data"). Our Customers' respective privacy policies govern their collection and use of Customer Data. Our processing of Customer Data is governed by our contracts with Customers. Questions or requests relating to Customer Data should be directed to the relevant Customer.

2. CHANGES TO OUR PRIVACY POLICY

We may revise this Privacy Policy from time to time. If there are material changes, we will notify you as required by applicable law. By continuing to use our Services after the new Privacy Policy takes effect, you agree to the updated policy.

3. PERSONAL INFORMATION WE COLLECT

The categories of personal information we collect depend on how you interact with our Services:

• Information You Provide:
• Account Creation: Name and email address.
• Shopify Merchant Information: Data that is available through the Shopify API regarding your store information, which may also be relevant to generating an account with us.
• Store Information Submitted for Phone Number Provisioning: Information you submit on our app to provision and verify your store for a toll free phone number.
• Purchases: Payment information is processed by third-party payment processors; we do not directly collect or store payment card information.
• Communications: Contact details provided when requesting support or information.
• Interactive Features and Surveys: Personal information you submit through our Services.
• Information Collected Automatically:
• Automatic Data Collection: IP address, device information, browsing behavior, and cookies.
• Information from Other Sources:
• Third-Party Sources: Information obtained from third-party services based on your privacy settings.

4. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide Our Services: Manage accounts, process payments, provide support, and communicate with you.
• Administrative Purposes: Improve Services, detect and prevent fraud, ensure security, and comply with legal obligations.
• Marketing and Advertising: Tailor and provide content and advertisements. You can opt out of marketing communications by contacting us.

5. HOW WE DISCLOSE YOUR INFORMATION

We may share your information with:

• Service Providers: Third-party providers who help us offer our Services, such as payment processing and customer support.
• Business Partners: To provide products or services you request.
• Legal and Safety Reasons: To comply with legal obligations or protect our rights and safety.
• Business Transfers: In the event of a merger, sale, or other asset transfer.

6. YOUR PRIVACY CHOICES AND RIGHTS

Depending on applicable laws, you may have the right to access, correct, delete, or restrict the processing of your personal information. You can opt out of marketing emails or text messages by following the instructions provided or contacting us directly.

7. SECURITY OF YOUR INFORMATION

We implement security measures to protect your personal information. However, no system is entirely secure. By using our Services, you agree that we may communicate with you electronically about security, privacy, and administrative issues. If a security breach occurs, we will notify you as required.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred, processed, and stored outside your country of residence. We will safeguard your information as required by applicable laws.

9. RETENTION OF PERSONAL INFORMATION

We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. CHILDREN'S INFORMATION

Our Services are not directed at children under 13 (or other age as required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request its deletion.

11. THIRD-PARTY WEBSITES/APPLICATIONS

Our Services may contain links to third-party websites or applications. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with.

12. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: